Clear billing. Clear choices.
Refunds, membership cancellation, and digital delivery for purchases made through LoreRise. Effective October 8, 2026.
Cancel a membership
Sign in, open My Library, and select Manage billing for the creator membership you want to cancel. Follow the cancellation steps in the billing portal. If you cannot complete them, contact LoreRise through Support.
Cancellation stops future renewals. A membership canceled at the end of its billing period remains available until that period ends, as shown in billing. Canceling does not automatically refund a completed charge.
Request a refund or report a charge
Contact LoreRise Support if you were charged more than once for the same purchase, purchased the wrong item, cannot access the paid content, or believe a charge is unauthorized. Provide the purchase date, creator or release name, and receipt reference if available.
We review refund requests individually based on the payment, the content provided, and the issue reported. An approved refund is returned to the original payment method; the time it takes to appear depends on the payment provider and your bank. Refunded purchases may lose the corresponding paid access.
We do not promise an automatic refund simply because a membership is canceled. This policy does not limit any refund rights that apply under consumer law.
How digital content is delivered
Paid access becomes available when payment is successfully confirmed. Sign in to the account used for the purchase and open My Library or the relevant creator profile. If confirmation is pending, use Check status where available. If access still does not appear, contact support.
LoreRise provides streaming access rather than physical shipping. There are no physical products to return. Purchased access does not transfer ownership of the video or grant download, resale, or redistribution rights.
Upcoming releases & availability
Previews and trailers are identified separately from full releases. A creator’s published description explains what is included. If paid content is unavailable or materially different from what was described, contact support so we can review the access issue and any refund request.